Shipping will be added at checkout according to the region of each order, and will be based on weight ranges. Any customs additional charges will be responsibility of the client.
For Ecuador, we offer free returns within 30 days from the date your order was delivered. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must not have been used, altered, washed or damaged, returns must include original tags. To complete your return, we require a receipt or proof of purchase.
We are not able to provide returns for addresses outside of Ecuador. As a result, all international orders are only eligible for exchange & customers are responsible for the return shipping.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
2401 Anderson Rd. Unit 4.
Coral Gables 33134.
We accept credit card payments and paypal.
For wholesale inquiries, please send us an email to firstname.lastname@example.org.